USE CASE
Our flexible support models can meet different needs.
What we do
01
Build Custom SOC
We can architect, implement, and manage an in-house or private SOC specific to your requirements including:
- Designing processes, playbooks, workflows
- Selecting and integrating platforms and tools
- Hiring, onboarding and managing personnel
- Ongoing management, optimization and support
This delivers an enterprise-class SOC tailored to your needs and budget.
02
Full SOC Support
We build a dedicated team to handle all of your organization’s SOC and IT support tasks including:
- 24/7 monitoring and alert triage
- Managing all ticket intake and resolution
- Threat hunting and investigation
- Reporting and metrics
- Password resets, troubleshooting, helpdesk
This fully outsourced approach reduces costs by 60%+ compared to in-house staffing.
03
Overflow SOC Support
We provide supplemental support to your existing teams by handling:
- All low priority SOC alerts and tickets
- L1/Tier 1 SOC analyst roles
- Tier 1 service desk requests
- Night and weekend support outside core hours
This removes overload so your staff can focus on critical and high level alerts.
04
Threat Intelligence Support
Our skilled analysts are experts in threat intelligence research and analysis. We provide live security intel updates to empower proactive decisions:
- Leveraging threat intel platforms, we rapidly gather and correlate data.
- Analysts review the data, contextualize it, and determine how it may impact your business.
- We pass relevant intel to your team and help implement defensive measures as appropriate.
05
Elevate IT Support
Our skilled technicians offer enterprise-grade service desk support to resolve issues like:
- Password reset, account unlock
- Device troubleshooting, connectivity issues
- Email, network, infrastructure troubleshooting
- Software installs/upgrade support
