FAQs - SOCteam2

Frequently asked questions

How does your pricing compare to hiring locally?

Our offshore teams provide 40-60% cost savings compared to local hiring

Can you scale support up and down as needed?

Yes, we can easily adjust team size and hours to meet changing needs.

What experience level are your analysts?

Our analysts have university degrees with 1-6 years of proven work experience

How quickly can you start providing support?

We onboard and transition new clients in less than 3-4 weeks in most cases

What technologies and tools do you support?

We support all major SOC, NOC, and service desk platforms, our team are security focused with technical skills.

Where do your teams operate from?

Our headquarters and operations center is in Lagos, Nigeria. We are also able to discuss other locations such as South Africa, Kenya, India, Malaysia

What metrics and reports do you provide?

We provide full metrics on availability, cases handled, response times, satisfaction, and more.

How does the pricing model work?

Pricing is customized based on your needs, number of analyst required, scope, tools, volume and more.

Do analysts sign NDAs?

Yes, all staff sign comprehensive NDAs and confidentiality agreements.

Can we meet the team beforehand?

Absolutely, we facilitate introductions, interviews, and visits.

How flexible are you on shifts and hours?

We customize coverage windows and can provide 24/7 support

Do you follow defined response and resolution SLAs?

Absolutely, we customize SLAs based on your tiers and priorities.

What reporting cadence do you provide?

We provide real-time metrics, daily reports, and weekly executive summaries.

How flexible is contract length?

We customize engagement length based on your needs and preferences.

Does our data ever leave your facilities?

No, analysts only access data within our secure operations centers.

Where is client data stored?

Data stays in your systems with limited access through secured client portals.